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Users stuck on call status

Resolved incidentMinor

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Timeline

Incident updates

Every update Aircall posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.

  2. Identified

    The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.

  3. Monitoring

    The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.

  4. Resolved

    The root cause of the issue has been found and resolved.

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