{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-27T23:21:05.708Z"
  },
  "data": {
    "id": "incident_statuspage_aircall_21jskfhcgdjf",
    "slug": "aircall-users-stuck-on-call-status-2026-08-26",
    "title": "Users stuck on call status",
    "summary": "Users stuck on call status",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-08-26T18:30:23.685+00:00",
    "updatedAt": "2026-08-26T19:38:55.996+00:00",
    "resolvedAt": "2026-08-26T19:38:55.977+00:00",
    "provider": {
      "slug": "aircall",
      "name": "Aircall"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/aircall-users-stuck-on-call-status-2026-08-26",
      "api": "/api/v1/incidents/aircall-users-stuck-on-call-status-2026-08-26",
      "providerHtml": "/providers/aircall",
      "alerts": "https://outagedeck.com/account?stack=aircall&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Aircall reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_aircall_status",
      "kind": "official_api",
      "name": "Aircall Status",
      "checkedAt": "2026-08-27T23:15:04.81+00:00",
      "officialUrl": "https://status.aircall.com",
      "statusPageUrl": "https://status.aircall.com"
    },
    "updates": [
      {
        "id": "update_statuspage_aircall_21jskfhcgdjf_wydk3rc4fb1s",
        "status": "investigating",
        "body": "We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.",
        "createdAt": "2026-08-26T18:30:23.813+00:00"
      },
      {
        "id": "update_statuspage_aircall_21jskfhcgdjf_wdsrcqfj6jvs",
        "status": "identified",
        "body": "The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.",
        "createdAt": "2026-08-26T18:40:33.905+00:00"
      },
      {
        "id": "update_statuspage_aircall_21jskfhcgdjf_616q6lb08rf5",
        "status": "monitoring",
        "body": "The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.",
        "createdAt": "2026-08-26T19:15:33.166+00:00"
      },
      {
        "id": "update_statuspage_aircall_21jskfhcgdjf_m09c28f089h1",
        "status": "resolved",
        "body": "The root cause of the issue has been found and resolved.",
        "createdAt": "2026-08-26T19:38:55.977+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}