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Incident detail

Acquia DAM Degraded File Processing Performance

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We're currently investigating an issue causing degraded file processing performance for some customers.

  2. Identified

    The issue causing degraded file processing performance for some customers has been identified and we are working on a fix.

  3. Identified

    We are continuing to work on a fix for this issue.

  4. Identified

    We are continuing to work on a fix for this issue, we will continue to keep you updated as we work on this.

  5. Monitoring

    We've implemented a fix for the issue causing degraded file processing performance. We're currently processing work that accumulated during the incident, so some previews may take longer than usual to generate during this time.

  6. Resolved

    We have completed processing the accumulated work. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.

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