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Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region

Resolved incidentMinor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0.

    Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

    Thank you for your patience.

  2. Monitoring

    The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

  3. Resolved

    This incident has been resolved and the affected services have been restored.

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