{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-22T21:34:05.137Z"
  },
  "data": {
    "id": "incident_statuspage_zoom_bx7sj77rnyd5",
    "slug": "zoom-service-degradation-affecting-zoom-virtual-agent-and-zoom-contact-2026-09-21-j77rnyd5",
    "title": "Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region",
    "summary": "Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-21T15:45:49.876+00:00",
    "updatedAt": "2026-09-21T16:33:11.17+00:00",
    "resolvedAt": "2026-09-21T16:33:11.153+00:00",
    "provider": {
      "slug": "zoom",
      "name": "Zoom"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/zoom-service-degradation-affecting-zoom-virtual-agent-and-zoom-contact-2026-09-21-j77rnyd5",
      "api": "/api/v1/incidents/zoom-service-degradation-affecting-zoom-virtual-agent-and-zoom-contact-2026-09-21-j77rnyd5",
      "providerHtml": "/providers/zoom",
      "alerts": "https://outagedeck.com/account?stack=zoom&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Zoom reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_zoom_status",
      "kind": "official_api",
      "name": "Zoom Status",
      "checkedAt": "2026-09-22T21:30:09.039+00:00",
      "stale": false,
      "officialUrl": "https://www.zoomstatus.com",
      "statusPageUrl": "https://www.zoomstatus.com"
    },
    "updates": [
      {
        "id": "update_statuspage_zoom_bx7sj77rnyd5_25gv1zp32201",
        "status": "identified",
        "body": "We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0. \n\nOur team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-09-21T15:45:50+00:00"
      },
      {
        "id": "update_statuspage_zoom_bx7sj77rnyd5_hrg5ghs06sgc",
        "status": "monitoring",
        "body": "The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.",
        "createdAt": "2026-09-21T16:20:59.007+00:00"
      },
      {
        "id": "update_statuspage_zoom_bx7sj77rnyd5_7jlp7kn9qqkq",
        "status": "resolved",
        "body": "This incident has been resolved and the affected services have been restored.",
        "createdAt": "2026-09-21T16:33:11.153+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}