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Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region.

    Inbound SMS remains operational and unaffected.

    Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

    Thank you for your patience.

  2. Identified

    We are continuing to work on a fix for this issue.

  3. Identified

    We are continuing to work with our underlying carrier for the service degradation affecting outbound SMS messages for a subset of users in the US region.

    We will keep you informed with timely updates as progress is made.

  4. Monitoring

    The service degradation affecting outbound SMS messages for a subset of users in the US region has been successfully resolved by our underlying carrier.

    We will continue to monitor the situation closely and keep you informed of any further developments.

  5. Resolved

    This incident has been resolved and the affected services have been restored.

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