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Service Degradation Affecting Customer Using Polycom Devices Going Offline

Active incidentMinor1 affected service

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Started

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are currently investigating a service degradation with a subset of users with Polycom devices going offline.

    Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

    We appreciate your patience as we work to resolve this issue.

  2. Investigating

    We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

    Thank you for your patience.

  3. Identified

    The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified.

    We will keep you informed with timely updates as progress is made.

  4. Identified

    Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.

    We will keep you informed with timely updates as progress is made.

    Thank you for your patience.

  5. Identified

    Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.

    We will keep you informed with timely updates as progress is made.

    Thank you for your patience.

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