{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-10T08:10:11.208Z"
  },
  "data": {
    "id": "incident_statuspage_zoom_pxxs3nsvn2rx",
    "slug": "zoom-service-degradation-affecting-customer-using-polycom-devices-going-2026-09-25-3nsvn2rx",
    "title": "Service Degradation Affecting Customer Using Polycom Devices Going Offline",
    "summary": "Service Degradation Affecting Customer Using Polycom Devices Going Offline",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-25T17:45:29+00:00",
    "updatedAt": "2026-10-10T04:41:24.262+00:00",
    "resolvedAt": "2026-10-10T04:41:24.238+00:00",
    "provider": {
      "slug": "zoom",
      "name": "Zoom"
    },
    "affectedServices": [
      {
        "slug": "zoom-phone",
        "name": "Zoom Phone"
      }
    ],
    "links": {
      "html": "/incidents/zoom-service-degradation-affecting-customer-using-polycom-devices-going-2026-09-25-3nsvn2rx",
      "api": "/api/v1/incidents/zoom-service-degradation-affecting-customer-using-polycom-devices-going-2026-09-25-3nsvn2rx",
      "providerHtml": "/providers/zoom",
      "alerts": "https://outagedeck.com/account?stack=zoom&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Zoom reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_zoom_status",
      "kind": "official_api",
      "name": "Zoom Status",
      "checkedAt": "2026-11-10T08:00:09.114+00:00",
      "stale": false,
      "officialUrl": "https://www.zoomstatus.com",
      "statusPageUrl": "https://www.zoomstatus.com"
    },
    "updates": [
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_4bgshq7bsx0k",
        "status": "investigating",
        "body": "We are currently investigating a service degradation with a subset of users with Polycom devices going offline. \n\nOur team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-09-25T17:45:29.193+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_wm1hy18lzj8f",
        "status": "investigating",
        "body": "We are continuing to investigate this issue and will provide updates as soon as there is more information to share.\n\nThank you for your patience.",
        "createdAt": "2026-09-25T19:11:08.463+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_jdxqcqv2wdpm",
        "status": "identified",
        "body": "The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified.\n\nWe will keep you informed with timely updates as progress is made.",
        "createdAt": "2026-09-25T20:20:04.685+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_x8vgn5bhk6pd",
        "status": "identified",
        "body": "Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.  \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-09-25T22:31:59.958+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_tbxk9qt7w9dg",
        "status": "identified",
        "body": "Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.  \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-09-26T01:31:22.427+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_5dqbfgkd8wjf",
        "status": "identified",
        "body": "Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.  \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-09-26T05:32:23.472+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_zxtcs5tl1594",
        "status": "identified",
        "body": "Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.  \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-09-26T13:51:19.476+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_l5js2rk9hfrc",
        "status": "identified",
        "body": "We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline.\n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-09-26T20:01:25.545+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_30clkh1cgmbm",
        "status": "identified",
        "body": "We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline.\n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-09-27T04:01:37.753+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_zj10614835p4",
        "status": "identified",
        "body": "A significant number of Polycom devices are back online, and service has been restored for the majority of affected users.\n\nWe are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain offline.\n\nWe will continue to monitor the service closely and provide further updates as progress is made.\n\nThank you for your patience and understanding.",
        "createdAt": "2026-09-27T10:44:13.074+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_kq793lj6qj87",
        "status": "identified",
        "body": "We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-09-28T01:19:15.126+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_gy8fzqc5kyp3",
        "status": "identified",
        "body": "We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-09-29T01:22:59.544+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_q2td205z9868",
        "status": "identified",
        "body": "We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-09-30T01:30:48.692+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_2125w5t229vs",
        "status": "identified",
        "body": "We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-10-01T01:33:05.665+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_xqmjqjdms7sk",
        "status": "identified",
        "body": "We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-10-02T01:31:03.664+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_m0rpt8qjw9zw",
        "status": "identified",
        "body": "We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-10-03T01:31:09.623+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_fzk0y71xt52l",
        "status": "identified",
        "body": "We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-10-04T01:28:03.314+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_347tj9xhp3s1",
        "status": "identified",
        "body": "We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-10-05T01:32:52.886+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_st3h0dwflgzk",
        "status": "identified",
        "body": "We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-10-06T01:31:53.122+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_kcxpnl9fps48",
        "status": "identified",
        "body": "We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-10-07T03:02:59.864+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_j3nk6kv3w5s2",
        "status": "identified",
        "body": "We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-10-08T02:40:01.835+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_5nprq6nmt537",
        "status": "identified",
        "body": "We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-10-09T01:34:08.457+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_528542w37dqx",
        "status": "identified",
        "body": "We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-10-10T01:32:00.351+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_svd2l8z32vpc",
        "status": "monitoring",
        "body": "The issue affecting customers using Polycom devices going offline has been successfully resolved.\n\nOur team will continue to monitor the situation closely and keep you informed of any further developments.",
        "createdAt": "2026-10-10T04:25:09.315+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_bcmxp3s780lr",
        "status": "resolved",
        "body": "This incident has been resolved and the affected services have been restored.",
        "createdAt": "2026-10-10T04:41:24.238+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}