{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-26T05:14:07.064Z"
  },
  "data": {
    "id": "incident_statuspage_zoom_pxxs3nsvn2rx",
    "slug": "zoom-service-degradation-affecting-customer-using-polycom-devices-going-2026-09-25-3nsvn2rx",
    "title": "Service Degradation Affecting Customer Using Polycom Devices Going Offline",
    "summary": "Service Degradation Affecting Customer Using Polycom Devices Going Offline",
    "status": "identified",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-25T17:45:29+00:00",
    "updatedAt": "2026-09-26T01:31:22.43+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "zoom",
      "name": "Zoom"
    },
    "affectedServices": [
      {
        "slug": "zoom-phone",
        "name": "Zoom Phone"
      }
    ],
    "links": {
      "html": "/incidents/zoom-service-degradation-affecting-customer-using-polycom-devices-going-2026-09-25-3nsvn2rx",
      "api": "/api/v1/incidents/zoom-service-degradation-affecting-customer-using-polycom-devices-going-2026-09-25-3nsvn2rx",
      "providerHtml": "/providers/zoom",
      "alerts": "https://outagedeck.com/account?stack=zoom&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Zoom reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_zoom_status",
      "kind": "official_api",
      "name": "Zoom Status",
      "checkedAt": "2026-09-26T05:10:08.589+00:00",
      "stale": false,
      "officialUrl": "http://www.zoomstatus.com",
      "statusPageUrl": "http://www.zoomstatus.com"
    },
    "updates": [
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_4bgshq7bsx0k",
        "status": "investigating",
        "body": "We are currently investigating a service degradation with a subset of users with Polycom devices going offline. \n\nOur team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-09-25T17:45:29.193+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_wm1hy18lzj8f",
        "status": "investigating",
        "body": "We are continuing to investigate this issue and will provide updates as soon as there is more information to share.\n\nThank you for your patience.",
        "createdAt": "2026-09-25T19:11:08.463+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_jdxqcqv2wdpm",
        "status": "identified",
        "body": "The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified.\n\nWe will keep you informed with timely updates as progress is made.",
        "createdAt": "2026-09-25T20:20:04.685+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_x8vgn5bhk6pd",
        "status": "identified",
        "body": "Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.  \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-09-25T22:31:59.958+00:00"
      },
      {
        "id": "update_statuspage_zoom_pxxs3nsvn2rx_tbxk9qt7w9dg",
        "status": "identified",
        "body": "Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.  \n\nWe will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-09-26T01:31:22.427+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}