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Incident detail

Intermittent Issue Affecting MMS Inbound and Outbound Service with Zoom Phone and Zoom Contact Center in United States and Canada Regions.

Resolved incidentMinor

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Timeline

Incident updates

Every update Zoom posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

    Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

    We appreciate your patience as we work to resolve this issue.

  2. Identified

    We have successfully identified the root cause of an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

    This incident will impact only AT&T and Verizon subscribers. Our team is actively working with the vendor on a resolution, and we will keep you informed with timely updates as progress is made.

    Thank you for your patience.

  3. Identified

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

    We will keep you informed with timely updates as progress is made.

    Thank you for your patience.

  4. Identified

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

    We will keep you informed with timely updates as progress is made.

    Thank you for your patience.

  5. Identified

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

    We will keep you informed with timely updates as progress is made.

    Thank you for your patience.

  6. Identified

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

    We will keep you informed with timely updates as progress is made.

    Thank you for your patience.

  7. Identified

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

    We will keep you informed with timely updates as progress is made.

    Thank you for your patience.

  8. Identified

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

    We will keep you informed with timely updates as progress is made.

    Thank you for your patience.

  9. Identified

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

    We will keep you informed with timely updates as progress is made.

    Thank you for your patience.

  10. Identified

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

    We will keep you informed with timely updates as progress is made.

    Thank you for your patience.

  11. Identified

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

    We will keep you informed with timely updates as progress is made.

    Thank you for your patience.

  12. Identified

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

    We will keep you informed with timely updates as progress is made.

    Thank you for your patience.

  13. Identified

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

    We will keep you informed with timely updates as progress is made.

  14. Identified

    Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

  15. Resolved

    This incident has been resolved.

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