Provider
YotpoIncident detail
Points Not Awarded for Segment-Restricted Earning Rules
Resolved incidentMajor
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Timeline
Incident updates
Every update Yotpo posted, oldest to newest, exactly as it appeared on their official status page.
Identified
We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected.
Start time: 10:30 UTC (30 June 2026)
Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.
Resolved
The incident has been resolved.
Any missed earning rule executions will be automatically retried, and the corresponding points will be awarded accordingly.
End time: 12:00 UTC
If you continue to experience any issues, please don't hesitate to contact our Support team through chat.
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