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Incident detail

Global: Hubdoc - Errors and performance issues

Resolved incidentMajor1 affected service

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Incident updates

Every update Xero posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are aware that some customers are experiencing error messageas and performance issues when using Hubdoc. Our team is investigating this with urgency.

  2. Resolved

    Our team has resolved the issue causing some customers to experience errors or performance issues when accessing Hubdoc.

    Our technical team identified this was caused by poor network connectivity and performed a fix to restore service. We apologise for any inconvenience caused.

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