Provider
TwilioIncident detail
WhatsApp Sandbox Message Processing Failures
Active incidentMinor1 affected service
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Started
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We are investigating an issue with WhatsApp Sandbox. Users may experience messages not being processed in the sandbox environment. We will provide another update in 1 hour or as soon as more information becomes available.
Identified
We have identified the issue of message processing failures for WhatsApp Sandbox. Customers using WhatsApp Try Out may be unable to interact with the sandbox sender at this time, and we are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Identified
We have identified the issue of message processing failures for WhatsApp Sandbox. Customers using WhatsApp Try Out may be unable to interact with the Sandbox environment, and some requests may return HTTP 404 status codes. We are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
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