{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-12T05:41:31.096Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_lrq2mmp9zb08",
    "slug": "twilio-whatsapp-sandbox-message-processing-issues-2026-10-11",
    "title": "WhatsApp Sandbox Message Processing Failures",
    "summary": "WhatsApp Sandbox Message Processing Failures",
    "status": "identified",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-12T03:24:59+00:00",
    "updatedAt": "2026-10-12T05:34:33.685+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [
      {
        "slug": "twilio-messaging",
        "name": "Programmable Messaging"
      }
    ],
    "links": {
      "html": "/incidents/twilio-whatsapp-sandbox-message-processing-issues-2026-10-11",
      "api": "/api/v1/incidents/twilio-whatsapp-sandbox-message-processing-issues-2026-10-11",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-10-12T05:35:02.267+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_lrq2mmp9zb08_r9j4j5bc7mhw",
        "status": "investigating",
        "body": "We are investigating an issue with WhatsApp Sandbox. Users may experience messages not being processed in the sandbox environment. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-10-12T03:24:59.637+00:00"
      },
      {
        "id": "update_statuspage_twilio_lrq2mmp9zb08_0qhdb5tyt3rt",
        "status": "identified",
        "body": "We have identified the issue of message processing failures for WhatsApp Sandbox. Customers using WhatsApp Try Out may be unable to interact with the sandbox sender at this time, and we are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-10-12T04:31:51.201+00:00"
      },
      {
        "id": "update_statuspage_twilio_lrq2mmp9zb08_ld7rqxbyrpcw",
        "status": "identified",
        "body": "We have identified the issue of message processing failures for WhatsApp Sandbox. Customers using WhatsApp Try Out may be unable to interact with the Sandbox environment, and some requests may return HTTP 404 status codes. We are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-10-12T04:32:57.019+00:00"
      },
      {
        "id": "update_statuspage_twilio_lrq2mmp9zb08_5f85tpjq05y4",
        "status": "identified",
        "body": "We have identified the issue of message processing failures for WhatsApp Sandbox. Customers using WhatsApp Try Out may be unable to interact with the Sandbox while we work to restore normal functionality. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-10-12T05:34:33.682+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}