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Incident detail

WhatsApp Sandbox Sending Configuration Issues

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Monitoring

    Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Resolved

    We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.

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