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Voice Call Failures from a Subset of Twilio Mobile Numbers to Claro Nework in Colombia

Resolved incidentMinor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. Resolved

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Claro network subscribers in Colombia are operating normally.

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