Skip to content
OutageDeck

Incident detail

Users cannot select plans in the account onboarding flow

Users cannot select plans in the account onboarding flow

Resolved incidentMinor0 affected services

Timeline window

to

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Our monitoring systems have detected a potential issue with Upgrade. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. Investigating

    In the Onboarding plan-selection screen clicking a card doesn't select the chosen card. The radio dot flashes and defaults to the default value. We will provide an update in 1 hour or as soon as more information becomes available.

  3. Identified

    The issue has been identified and a fix is being implemented. We will provide an update in 1 hour or as soon as more information becomes available.

  4. Monitoring

    The issue has been identified and a fix has been implemented. We will keep monitoring for 30 minutes.

  5. Resolved

    Our engineers have monitored the fix and confirmed the issue with the onboarding plan-selection has been resolved. All services are now operating normally at this time.