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Incident detail

Issue with Realtime Transcriptions and Deepgram

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Our monitoring systems have detected a potential issue with realtime transcription and Deepgram. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Customers are recommended to move to Google as a temporary workaround until we have additional details.

  2. Monitoring

    We have mitigated the issue and are monitoring system performance. Speech recognition for Voice calls is returning to normal. We will provide another update in 30 minutes or as soon as more information becomes available.

  3. Resolved

    The issue affecting realtime transcriptions and Deepgram has been resolved, and the service is functioning normally at this time.

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