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Twilio Messaging Services Was Degraded

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Incident updates

Every update Twilio posted, oldest to newest, exactly as it appeared on their official status page.

  1. Monitoring

    Our engineers are currently investigating the customer impact of a retroactive issue with Messaging. We will follow up and provide customer impact details within 2 hours.

  2. Resolved

    Twilio Messaging Services was degraded for 46 days between July 21 2026 3:28 PM  and Sept 4 2026 6:00 PM Pacific Time . During this period of time, customers that sent messages with media url that contained a comma and added the messaging service sid parameter in their messages will have their messages messages incorrectly rejected with http 400 and Twilio error code 21620 .

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