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Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Our monitoring systems have detected a potential issue with Conversations. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. Investigating

    Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available. Twilio Engineers are investigating the issue. We'll provide an update in 1 hour or as soon as more information becomes available.

  3. Monitoring

    We see recovery with Conversation Intelligence (classic) issue processing Language We'll monitor for 30 minutes.

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