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Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Our monitoring systems have detected a potential issue with Conversations. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. Investigating

    Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available. Twilio Engineers are investigating the issue. We'll provide an update in 1 hour or as soon as more information becomes available.

  3. Monitoring

    We see recovery with Conversation Intelligence (classic) issue processing Language We'll monitor for 30 minutes.

  4. Identified

    We are seeing again, delays in Operator Results and Transcriptions being available. We'll provide an update in 1 hour or as soon as more information becomes available.

  5. Monitoring

    We are now seeing persistent recovery in transcription processing and operator results latency. We'll continue to monitor for 30 minutes

  6. Resolved

    The incident for Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available has been resolved and it is operating normally at this time.

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