{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-09T04:01:26.794Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_t3j1pnzhbrr0",
    "slug": "twilio-on-call-engineers-are-investigating-2026-09-24",
    "title": "Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available",
    "summary": "Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-24T14:37:04.024+00:00",
    "updatedAt": "2026-09-24T19:35:10.025+00:00",
    "resolvedAt": "2026-09-24T19:35:10.008+00:00",
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-on-call-engineers-are-investigating-2026-09-24",
      "api": "/api/v1/incidents/twilio-on-call-engineers-are-investigating-2026-09-24",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-11-09T04:00:09.257+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_t3j1pnzhbrr0_p14xpbbmbmrb",
        "status": "investigating",
        "body": "Our monitoring systems have detected a potential issue with Conversations. Our engineers have been alerted and are investigating. We will provide an update when we have more details.",
        "createdAt": "2026-09-24T14:37:04.108+00:00"
      },
      {
        "id": "update_statuspage_twilio_t3j1pnzhbrr0_ds0hmd6m35lt",
        "status": "investigating",
        "body": "Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available. Twilio Engineers are investigating the issue. We'll provide an update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-09-24T14:49:15.138+00:00"
      },
      {
        "id": "update_statuspage_twilio_t3j1pnzhbrr0_vln8prpv89fg",
        "status": "monitoring",
        "body": "We see recovery with Conversation Intelligence (classic) issue processing Language  We'll monitor for 30 minutes.",
        "createdAt": "2026-09-24T15:11:37.444+00:00"
      },
      {
        "id": "update_statuspage_twilio_t3j1pnzhbrr0_j15346jq2jcv",
        "status": "identified",
        "body": "We are seeing again, delays in Operator Results and Transcriptions being available. We'll provide an update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-09-24T17:09:50.458+00:00"
      },
      {
        "id": "update_statuspage_twilio_t3j1pnzhbrr0_y96b3g59nqbf",
        "status": "monitoring",
        "body": "We are now seeing persistent recovery in transcription processing and operator results latency. We'll continue to monitor for 30 minutes",
        "createdAt": "2026-09-24T18:17:24.956+00:00"
      },
      {
        "id": "update_statuspage_twilio_t3j1pnzhbrr0_v3ryv92tlvzd",
        "status": "resolved",
        "body": "The incident for Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available has been resolved and it is operating normally at this time.",
        "createdAt": "2026-09-24T19:35:10.008+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}