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Incident detail

API Errors Affecting Multiple Services

Resolved incidentMinor2 affected services

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Our monitoring systems have detected a potential issue with Programmable Message API Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. Resolved

    Starting on 09/21/26 14:27 UTC Twilio customers experienced API errors affecting multiple services. Affected Components:

    Phone Numbers

    Account Management

    Authy > Verify

    Programmable Messaging > SMS

    Programmable Messaging > Messaging Services

    Programmable Messaging > MMS

    Programmable Messaging > Conversations

    Programmable Video > Group Rooms

    Serverless > Studio

    Serverless > Sync

    Flex > TaskRouter. The issue was resolved on 09/21/26 14:28 UTC

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