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Azure Marketplace SendGrid Customers Experiencing Account Management Issues

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace:

    • unable to complete setup (fails with error 502)
    • single sign-in step fails (fails with error 403)
    • unable to complete plan changes such as: upgrades, downgrades, cancellations

    We will provide another update in 1 hour, or as soon as more information becomes available.

  2. Monitoring

    Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue.

    We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.

  3. Resolved

    SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.

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