{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-25T00:55:28.813Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_37jx2hd23rgv",
    "slug": "twilio-azure-marketplace-sendgrid-customers-experiencing-account-management-2026-10-24-2hd23rgv",
    "title": "Azure Marketplace SendGrid Customers Experiencing Account Management Issues",
    "summary": "Azure Marketplace SendGrid Customers Experiencing Account Management Issues",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-24T22:04:21.672+00:00",
    "updatedAt": "2026-10-24T22:54:00.82+00:00",
    "resolvedAt": "2026-10-24T22:54:00.797+00:00",
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-azure-marketplace-sendgrid-customers-experiencing-account-management-2026-10-24-2hd23rgv",
      "api": "/api/v1/incidents/twilio-azure-marketplace-sendgrid-customers-experiencing-account-management-2026-10-24-2hd23rgv",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-10-25T00:50:08.913+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_37jx2hd23rgv_dyd8r00yk2vq",
        "status": "investigating",
        "body": "Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace:\n- unable to complete setup (fails with error 502)\n- single sign-in step fails (fails with error 403)\n- unable to complete plan changes such as: upgrades, downgrades, cancellations\n\nWe will provide another update in 1 hour, or as soon as more information becomes available.",
        "createdAt": "2026-10-24T22:04:21.864+00:00"
      },
      {
        "id": "update_statuspage_twilio_37jx2hd23rgv_jgnp1hgqb82w",
        "status": "monitoring",
        "body": "Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue.\n\nWe are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.",
        "createdAt": "2026-10-24T22:24:40.381+00:00"
      },
      {
        "id": "update_statuspage_twilio_37jx2hd23rgv_mc0yvw5rj9x5",
        "status": "resolved",
        "body": "SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.",
        "createdAt": "2026-10-24T22:54:00.797+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}