Provider
TelnyxIncident detail
Calls experiencing one-way/dead air audio, call drops and missing call recordings
Resolved incidentMajor
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
Our engineering team is currently investigating reports of issues affecting calls with the following symptoms:
- Dead/One way audio transmission
- Premature Call Drops
- Missing/Delayed Call Recordings
We will continue to update our status page with the latest findings.
Identified
Our engineering team has identified the root cause of this issue and applied a mitigation. Call audio, call stability, and call recordings should now be operating normally.
Monitoring
We continue to monitor following the earlier mitigation. Services remain stable and no new reports of impact have been received. A final update will follow once resolution is confirmed.
Resolved
This incident has been resolved now.
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