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API logins with client credentials are intermittently failing with a 403 access-denied error

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Since 04:04 UTC, some API logins to Starburst Galaxy that use client credentials (API clients and service accounts with a client ID and secret) are intermittently failing with a 403 access-denied error. Browser and username/password logins, including JDBC and CLI, are not affected. Retrying the request usually succeeds. We have identified the cause and are working on a fix. Next update in 30 minutes.

  2. Investigating

    We are continuing to investigate this issue.

  3. Monitoring

    Fix has been applied, we are monitoring

  4. Resolved

    This incident has been resolved.

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