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Incident detail

Unable to create new sites and purchase or modify non-website subscriptions

Resolved incidentCritical1 affected service

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Timeline

Incident updates

Every update Squarespace posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    This might include:

    • Not being able to create a new website using template store / blank template.
    • Not being able to register a new domain name.
    • Not being able to purchase or modify subscriptions.

  2. Identified

    The issue has been identified and a fix has been implemented.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    This incident has been resolved.

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