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Incident detail

Login verification emails delayed

Login verification emails delayed

Resolved incidentMinor2 affected services

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We're investigating issues with login verification emails and password reset emails being delayed.

  2. Investigating

    We are continuing to investigate the issue.

  3. Investigating

    We are continuing to investigate this issue.

  4. Investigating

    We are continuing to investigate this issue.

  5. Identified

    The issue has been identified and is external to Squarespace. We are actively monitoring the situation and will provide updates as more information becomes available. **Email Campaigns are also experiencing a delay in deliverability.

  6. Identified

    This is affecting the deliverability of all emails being delayed. We are still monitoring the situation.

  7. Identified

    We are still monitoring the situation. -Log in verification emails are being delayed -Email Campaigns are being delayed -System related emails are being delayed

  8. Monitoring

    We are still monitoring the situation.

  9. Resolved

    This incident has been resolved.