Users unable to access Slack using various browsers

Investigating

We're aware of an issue where users using specific antivirus software can't access Slack while using a Chrome browser. As a result, users may encounter connection errors preventing them from logging in or accessing their Slack workspaces. We're investigating the cause of this connectivity issue. We'll provide an update as soon as additional information becomes available.

Monitoring

We've identified that the issue isn't unique to Chrome, and that the conflict with antivirus software can occur across multiple browser versions. Thanks for sticking with us as we continue to investigate.

Monitoring

We're continuing to investigate this issue. We'll keep you updated as we learn more.

Monitoring

We've identified that users can add their Slack workspace URLs to the trusted URLs in their antivirus application as a viable workaround. Thanks for sticking with us as we continue to investigate. We'll provide an update as we learn more.

Resolved

Current status and recent actions taken: Further investigation of this issue has determined that Slack systems and services are operating within specifications and that the issue is due to a conflict with some antivirus applications. Scope: Some users may have experienced issues accessing Slack services via their web browser due a conflict with their antivirus. Required resolution steps: Users should add their Slack workspace URL to the trusted URLs in their antivirus application. We apologize for any inconvenience this brought to your day.