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Users May Not Receive Notifications on Slack Thread Replies

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Some users have reported issues with thread replies not generating a notification banner. We’re investigating the issue, and have identified a recent deployment as a possible trigger. We apologize for the inconvenience and will report back as more information becomes available.

  2. Monitoring

    We’re observing positive signals after rolling back the deployment in test environments. We will complete some final validations before rolling back the deployment in the production environment. Thank you for your patience as we work through this one. We’ll report back once production rollback is completed or if there are substantial updates to share.

  3. Resolved

    We’ve successfully performed a rollback in the production environment, and all systems are now functioning as expected. Users should no longer experience any issues with thread replies not generating a notification banner. We apologize for any inconvenience and appreciate your patience.

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