Skip to content

Incident detail

Trouble uploading files and emojis in Slack

Resolved incidentMajor

Timeline window

to

Outage alerts

Get alerted the next time Slack breaks

Free email alerts for up to 5 providers. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Timeline

Incident updates

Every update Slack posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We've identified the trigger, causing slow file and emoji uploads in Slack, and have deployed a fix. At this time, we are monitoring the environment to confirm full resolution. Current status and actions being taken: We've identified a frontend error as the cause of the issue and have deployed a fix. We're actively monitoring our health metrics to confirm the fix has resolved the issue for all users. Estimated time to resolution: No ETA at this time. Scope : Users globally may be experiencing this issue. Current impact to end users: Some users may experience slowness when uploading files and emojis in Slack. Attaching or sending files may be taking longer than expected — or failing to complete in a timely manner. Known workarounds: No workarounds at this time. We'll provide another update as soon as we have more information to share.

  2. Resolved

    This issue is now resolved for all users. Current status and recent actions taken: The fix has successfully deployed, and our health metrics have stabilized. The issue is now fully resolved for all affected users. Scope: This wasn't affecting any specific region, but a percentage of users may have been affected globally. Previous impact to end users: Some users may have experienced slowness when uploading files and emojis in Slack. Attaching or sending files may have taken longer than expected — or failed to complete in a timely manner. Required resolution steps: No additional steps are required. We apologize for any disruptions to your day.

Keep exploring

More from Slack

Neighboring incidents on Slack's timeline and the rest of their record on OutageDeck.