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Incident detail

Slackbot button in the top navigation is disappearing

Resolved incidentMajor2 affected services

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Timeline

Incident updates

Every update Slack posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We’re aware of an issue introduced in build 121247 that affects the Slackbot button in the top navigation bar. As a result, the button may no longer be visible to users. We've identified a fix and are performing a rollback to restore the button for all affected users. We will provide an update in 30 minutes, or sooner if additional information becomes available. Thank you for your patience while we continue to investigate the situation.

  2. Monitoring

    Our work on this issue is still ongoing. Current status and actions being taken: We've identified the cause of the issue affecting the Slackbot button in the top navigation bar and have taken steps to address it. The issue is no longer present for affected users. Users who are currently experiencing the issue may need to reload Slack for the fix to take effect. We're continuing to monitor and will provide an update once service has been fully restored. We'll provide another update in 30 minutes until the impact is resolved for all users.

  3. Resolved

    This issue is now resolved for all users. Current status and recent actions taken: We've completed deploying the fix to address the issue affecting the Slackbot button in the top navigation bar. The Slackbot button is now working as expected. Scope: The issue was introduced for any users on build 121247. Previous impact to end users: The Slackbot button in the top navigation bar may not have been visible to users. Required resolution steps: Users who are still experiencing the issue may need to reload Slack for their experience to return to normal. We apologize for any disruptions to your day.

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