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Incident detail

Issue with scheduled workflows

Issue with scheduled workflows

Resolved incidentMajor1 affected service

Timeline window

Feb 6, 2026, 11:16 AM UTC to Feb 6, 2026, 8:10 PM UTC

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We're aware of an issue affecting scheduled workflows that include a Send a message step. Users may experience authentication errors preventing these workflows from executing as expected. Other workflow types, such as link trigger workflows, don't appear to be affected at this time. We’re actively investigating, and will update as soon as we know more.

    Feb 6, 2026, 11:16 AM UTC

  2. Monitoring

    We’ve identified a likely cause and a fix is in progress. We’ll update once it's deployed and we can confirm that scheduled workflows that include a Send a message step are fully operational again. We appreciate your patience while we work to resolve this.

    Feb 6, 2026, 1:08 PM UTC

  3. Monitoring

    The fix has been deployed and we’re monitoring to see if scheduled workflows that include a Send a message step are now operating successfully. We’ll update as soon as we know more.

    Feb 6, 2026, 3:51 PM UTC

  4. Resolved

    We've validated that the fix was successful, and the authentication errors users were experiencing with scheduled workflows are now resolved. We apologize for any disruptions to your day and appreciate your patience as we sorted this out.

    Feb 6, 2026, 8:10 PM UTC