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Sinch Engage - Web Portal - Reporting degradation

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are writing to inform you that we are currently experiencing delay in messaging data appearing in some reports. This is affecting both APAC and EMEA regions. Messages are being sent and delivered as normal, but the data may take longer than usual to show up in reporting.

    Impact: Delayed messaging data for both APAC and EMEA regions.

    Incident Start Time: 2026-10-15 08:00 UTC

    We are actively investigating and will provide further updates as more information becomes available.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Resolved

    This incident has been resolved.

    Incident Start Time: 2026-10-15 08:00 UTC

    Incident End Time: 2026-10-19 10:00 UTC

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