Provider
SinchIncident detail
Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-64700
Resolved incidentMinor
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Investigating
Ticket Number: MNOC-64700
Services: SMSx
Description:
Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx platform.
Few customers may observe a potential delay in delivery for MO, MT and DLR traffic.
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.
Impact:
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Incident Start Date & Time (GMT) : July 16, 19:05
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Monitoring
The issue was identified and corrected, and services have normalized. Engineering is currently working on a permanent fix as we monitor for any further interruptions in the interim.
Monitoring
We are continuing to monitor for any further issues.
Resolved
Technical teams deployed a corrective fix and initial monitoring has yielded positive results. Sinch NOC will continue to monitor services for stability.