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Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-64657

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  1. Identified

    Ticket Number: MNOC-64657

    Services: SMSx

    Description:

    We observed queues related to MO, MT and DLR traffic within our SMSx platform.

    Few customers may have observed a potential delay in delivery for MO, MT and DLR traffic on 06 July, 2026 between 19:20 - 20:35 GMT.

    Our technical teams are actively working on the root cause and are monitoring for stability. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.

    Impact:

    Mobile Terminating (MT) Traffic: Potential delay in delivery

    Mobile Originated (MO) Traffic: Potential delay in delivery

    DR Notification: Potential delay in delivery

    Incident Start Date & Time (GMT) : 06 July, 2026

    If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

  2. Identified

    Engineering continues to work on this issue. A secondary queueing period was observed between 21:49-22:22 GMT and has recovered with messages processing normally at this time.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    This incident has been resolved.