Provider
SinchIncident detail
Service Degradation – Calling – AP-Southeast-1
Resolved incidentCritical1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region.
Incident Start Time: 2026-09-22 04:50 UTC
Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk .
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
Investigating
We are continuing to investigate this issue.
Monitoring
A fix has been implemented and we are monitoring the results.
Resolved
This incident has been resolved.
Incident Start Time: 2026-09-22 04:50 UTC
Incident End Time: 2026-09-22 07:23 UTC
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