Provider
SinchIncident detail
Customer Support - Ticketing System
Active incidentMajor1 affected service
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Started
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We are currently experiencing an issue with parsing emails into our ticketing system.
Impact: Customers may experience delayed or missing responses from support.
As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
Identified
The issue has been identified and is tied to a larger ongoing issue with Microsoft services.
Identified
We are continuing to work on a fix for this issue.
Identified
Microsoft are continuing to work on a fix for this issue.
Identified
Microsoft are continuing to work on a fix for this issue.
Monitoring
Microsoft implemented mitigation measures. We are seeing improvements and we are closely monitoring for health and stability of the services.
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