{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-14T06:02:12.671Z"
  },
  "data": {
    "id": "incident_statuspage_sinch_81vznc85l1yp",
    "slug": "sinch-customer-support-ticketing-system-2026-11-12",
    "title": "Customer Support - Ticketing System",
    "summary": "Customer Support - Ticketing System",
    "status": "monitoring",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-11-12T19:14:48.806+00:00",
    "updatedAt": "2026-11-13T14:14:08.519+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "sinch",
      "name": "Sinch"
    },
    "affectedServices": [
      {
        "slug": "sinch-dashboard",
        "name": "Dashboard"
      }
    ],
    "links": {
      "html": "/incidents/sinch-customer-support-ticketing-system-2026-11-12",
      "api": "/api/v1/incidents/sinch-customer-support-ticketing-system-2026-11-12",
      "providerHtml": "/providers/sinch",
      "alerts": "https://outagedeck.com/account?stack=sinch&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Sinch reported a major event for the affected tracked services.",
    "source": {
      "id": "source_sinch_status",
      "kind": "official_api",
      "name": "Sinch Status",
      "checkedAt": "2026-11-14T06:00:10.884+00:00",
      "stale": false,
      "officialUrl": "https://status.sinch.com",
      "statusPageUrl": "https://status.sinch.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sinch_81vznc85l1yp_zwggzcbbkrhm",
        "status": "investigating",
        "body": "We are currently experiencing an issue with parsing emails into our ticketing system.\n\nImpact: Customers may experience delayed or missing responses from support.\n\nAs an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.",
        "createdAt": "2026-11-12T19:14:48.938+00:00"
      },
      {
        "id": "update_statuspage_sinch_81vznc85l1yp_mrr8j9mqb7wz",
        "status": "identified",
        "body": "The issue has been identified and is tied to a larger ongoing issue with Microsoft services.",
        "createdAt": "2026-11-12T19:34:38.784+00:00"
      },
      {
        "id": "update_statuspage_sinch_81vznc85l1yp_j5l992hdjjdr",
        "status": "identified",
        "body": "We are continuing to work on a fix for this issue.",
        "createdAt": "2026-11-12T22:19:49.083+00:00"
      },
      {
        "id": "update_statuspage_sinch_81vznc85l1yp_67yq8lx41770",
        "status": "identified",
        "body": "Microsoft are continuing to work on a fix for this issue.",
        "createdAt": "2026-11-13T02:32:23.92+00:00"
      },
      {
        "id": "update_statuspage_sinch_81vznc85l1yp_8t1fzszxxsbw",
        "status": "identified",
        "body": "Microsoft are continuing to work on a fix for this issue.",
        "createdAt": "2026-11-13T09:18:07.63+00:00"
      },
      {
        "id": "update_statuspage_sinch_81vznc85l1yp_m6mr0g05z8gd",
        "status": "monitoring",
        "body": "Microsoft implemented mitigation measures. We are seeing improvements and we are closely monitoring for health and stability of the services.",
        "createdAt": "2026-11-13T14:11:02.239+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}