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Incident detail

Customer Support - Ticketing System

Resolved incidentMinor1 affected service

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are currently experiencing an issue with our ticketing system related to the following emails:

    support@sinch.com

    Impact: Customers may experience delayed responses from support.

    Incident Start Time : 2026-09-25 14:46 UTC

    As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.

  2. Resolved

    This incident has been resolved.

    Incident Start Time : 2026-09-25 14:46 UTC

    Incident End Time : 2026-09-25 16:03 UTC

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