{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-26T04:36:02.683Z"
  },
  "data": {
    "id": "incident_statuspage_sinch_qwlqxbqm6hl4",
    "slug": "sinch-customer-support-ticketing-system-2026-09-25",
    "title": "Customer Support - Ticketing System",
    "summary": "Customer Support - Ticketing System",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-25T15:31:29.272+00:00",
    "updatedAt": "2026-09-25T16:26:07.816+00:00",
    "resolvedAt": "2026-09-25T16:26:07.799+00:00",
    "provider": {
      "slug": "sinch",
      "name": "Sinch"
    },
    "affectedServices": [
      {
        "slug": "sinch-dashboard",
        "name": "Dashboard"
      }
    ],
    "links": {
      "html": "/incidents/sinch-customer-support-ticketing-system-2026-09-25",
      "api": "/api/v1/incidents/sinch-customer-support-ticketing-system-2026-09-25",
      "providerHtml": "/providers/sinch",
      "alerts": "https://outagedeck.com/account?stack=sinch&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Sinch reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_sinch_status",
      "kind": "official_api",
      "name": "Sinch Status",
      "checkedAt": "2026-09-26T04:30:11.148+00:00",
      "stale": false,
      "officialUrl": "https://status.sinch.com",
      "statusPageUrl": "https://status.sinch.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sinch_qwlqxbqm6hl4_yb03dp875hl3",
        "status": "investigating",
        "body": "We are currently experiencing an issue with our ticketing system related to the following emails: \n\n support@sinch.com \n\n Impact: Customers may experience delayed responses from support. \n\nIncident Start Time : 2026-09-25 14:46 UTC\n\n As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.",
        "createdAt": "2026-09-25T15:31:29.402+00:00"
      },
      {
        "id": "update_statuspage_sinch_qwlqxbqm6hl4_8b1wmmy21qjy",
        "status": "resolved",
        "body": "This incident has been resolved.\n\nIncident Start Time : 2026-09-25 14:46 UTC\nIncident End Time : 2026-09-25 16:03 UTC",
        "createdAt": "2026-09-25T16:26:07.799+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}