Provider
SendGridIncident detail
Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Germany
Resolved incidentMinor
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Timeline
Incident updates
Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.
Identified
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Resolved
OutageDeck marked this incident resolved after it no longer appeared in the upstream active incident summary at 2026-09-08T10:15:02.103Z.
Identified
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Resolved
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.
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