{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-09T02:30:07.723Z"
  },
  "data": {
    "id": "incident_statuspage_sendgrid_wl0tnh2yf0bm",
    "slug": "sendgrid-voice-call-audio-quality-degradation-from-a-subset-of-twilio-phone-2026-09-08-nh2yf0bm",
    "title": "Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Germany",
    "summary": "Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Germany",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-09-08T10:08:59.792+00:00",
    "updatedAt": "2026-09-08T14:12:08.953+00:00",
    "resolvedAt": "2026-09-08T14:12:08.935+00:00",
    "provider": {
      "slug": "sendgrid",
      "name": "SendGrid"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/sendgrid-voice-call-audio-quality-degradation-from-a-subset-of-twilio-phone-2026-09-08-nh2yf0bm",
      "api": "/api/v1/incidents/sendgrid-voice-call-audio-quality-degradation-from-a-subset-of-twilio-phone-2026-09-08-nh2yf0bm",
      "providerHtml": "/providers/sendgrid",
      "alerts": "https://outagedeck.com/account?stack=sendgrid&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "SendGrid reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_sendgrid_status",
      "kind": "official_api",
      "name": "SendGrid Status",
      "checkedAt": "2026-09-09T02:25:01.657+00:00",
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sendgrid_wl0tnh2yf0bm_4xm7gsy9fcvs",
        "status": "identified",
        "body": "Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-09-08T10:08:59.906+00:00"
      },
      {
        "id": "update_resolution_incident_statuspage_sendgrid_wl0tnh2yf0bm_20260908t101502103z",
        "status": "resolved",
        "body": "OutageDeck marked this incident resolved after it no longer appeared in the upstream active incident summary at 2026-09-08T10:15:02.103Z.",
        "createdAt": "2026-09-08T10:15:02.103+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_wl0tnh2yf0bm_k29vz8ktfchk",
        "status": "identified",
        "body": "Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-08T11:09:16.578+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_wl0tnh2yf0bm_d2g6xf0fpjyd",
        "status": "monitoring",
        "body": "We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-08T12:36:04.344+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_wl0tnh2yf0bm_rljrnq1hw9k0",
        "status": "resolved",
        "body": "The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.",
        "createdAt": "2026-09-08T14:12:08.935+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}