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Degraded Experience on S/S, CNAM and VI for Select Phone Numbers

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Timeline

Incident updates

Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. Investigating

    We are continuing to investigate this issue.

  3. Identified

    After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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