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Incident detail

Login Issue Cloudflare CAPTCHA Failing to Load

Login Issue Cloudflare CAPTCHA Failing to Load

Resolved incidentMinor1 affected service

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Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Starting around 11:06 AM PST on March 18, 2026, our engineers began investigating an issue with Cloudflare CAPTCHA failing to load on SendGrid and Twilio login pages. Customers may experience difficulty accessing the user console, as the failing CAPTCHA prevents successful login. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

  2. Identified

    Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.

  3. Investigating

    Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.

  4. Investigating

    Our engineers are continuing to investigate the issue. We will provide another update two hours or as soon as more information becomes available.

  5. Monitoring

    Our engineers have implemented a fix and are monitoring system performance. Users that were previously impacted by failed CAPTCHA errors should now have the capacity to login without issue. We will provide another update in an hour or as soon as more information becomes available.

  6. Resolved

    Our engineers have monitored the fix and confirmed the issue with CAPTCHA has been resolved. All services are now operating normally at this time.