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Incident detail

EU located subusers unable to send emails

Resolved incidentMinor1 affected service

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Incident updates

Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Starting around 08:30 AM PST on April 15th, 2026, our engineers began investigating an issue with EU subusers that are unable to send emails. Customer may experience the error "User is not authorized to send mail based on their regional attribute." This is currently being investigated. This impacts mail send only for subusers located in EU. We will provide another update in an hour or as soon as more information becomes available.

  2. Investigating

    We are continuing investigating this issue. We will provide more updates in 2 hours, or as soon as they become available.

  3. Monitoring

    Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

  4. Resolved

    Our engineers have monitored the fix and confirmed the issue with EU subusers unable to send emails has now been resolved. All services are now operating normally at this time.

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