Skip to content
OutageDeck

Incident detail

Customers unable to raise support tickets

Resolved incidentMinor1 affected service

Timeline window

to

Outage alerts

Get alerted the next time SendGrid breaks

Free email alerts for up to 5 providers. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow SendGrid alerts work

Timeline

Incident updates

Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Starting around 07:30 AM PST on April 15th, 2026, our engineers began investigating an issue with users able to open support tickets. Customers are being redirected to a blank page when trying to open a support ticket, but chat options are still available. This does not impact mail send. We will provide another update in two hours or as soon as more information becomes available.

  2. Monitoring

    Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

  3. Resolved

    Our engineers have monitored the fix and confirmed the issue with the support page and ticket creation has been resolved. All services are now operating normally at this time.

Keep exploring

More from SendGrid

Neighboring incidents on SendGrid's timeline and the rest of their record on OutageDeck.

← Older incident

Email Delivery Latency Resolved

Newer incident →

EU located subusers unable to send emails

All SendGrid incidentsSendGrid live status