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Sauce LabsIncident detail
2026-May-13 Resolved Service Incident
Resolved incidentMinor
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Incident updates
Every update Sauce Labs posted, oldest to newest, exactly as it appeared on their official status page.
Resolved
Between May 13th 18:47 UTC and May 15th 9:23 UTC, we experienced test details not appearing in the dashboard of the US-East Data Center. This issue has been resolved. All services are fully operational.
Resolved
### Dates:
Wednesday, May 13th 2026, 18:47 UTC - Friday, May 15th 2026, 09:23 UTC.
### What happened:
Customers were unable to access test run summaries for Real Device Cloud (RDC) jobs because events stopped publishing to the jobs Kafka topic in US-EAST.
### Why it happened:
An authentication key used by the message producer unexpectedly lost its permissions during an account cleanup.
### How we fixed it:
Manually restored the required permissions to re-establish the connection and resume service.
### What we are doing to prevent it from happening again:
Migrating to a permanent service account, implementing a Dead Letter Queue (DLQ) for the jobs Kafka topic, and replaying the missing events to restore customer data.
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