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2026-May-13 Resolved Service Incident

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  1. Resolved

    Between May 13th 18:47 UTC and May 15th 9:23 UTC, we experienced test details not appearing in the dashboard of the US-East Data Center. This issue has been resolved. All services are fully operational.

  2. Resolved

    ### Dates:

    Wednesday, May 13th 2026, 18:47 UTC - Friday, May 15th 2026, 09:23 UTC.

    ### What happened:

    Customers were unable to access test run summaries for Real Device Cloud (RDC) jobs because events stopped publishing to the jobs Kafka topic in US-EAST.

    ### Why it happened:

    An authentication key used by the message producer unexpectedly lost its permissions during an account cleanup.

    ### How we fixed it:

    Manually restored the required permissions to re-establish the connection and resume service.

    ### What we are doing to prevent it from happening again:

    Migrating to a permanent service account, implementing a Dead Letter Queue (DLQ) for the jobs Kafka topic, and replaying the missing events to restore customer data.