Skip to content
OutageDeck

Incident detail

2026-March-13 Resolved Service Incident

Resolved incidentMinor

Timeline window

to

Outage alerts

Get alerted the next time Sauce Labs breaks

Free email alerts for up to 5 providers — no card, live in about a minute. Paid plans add Slack, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Sauce Labs alerts work

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Resolved

    Between 14:43 and 15:11 UTC on March 13, a small subset of Real Devices (iOS and Android) became unavailable across all our data centers. After taking remedial action, the issue was identified and resolved. All services are fully operational.

  2. Resolved

    ### Dates:

    Friday, March 13th 2026, 14:43 UTC - 15:11 UTC.

    ### What happened:

    Real Devices (iOS and Android) availability gradually decreased across all data centers.

    ### Why it happened:

    A product defect was introduced resulting in a small subset of Real Devices (~10%) failing to maintain required connectivity.

    ### How we fixed it:

    Rollback to a stable version.

    ### What we are doing to prevent it from happening again:

    Improve monitoring & alerting, enhance post deployment validation.