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2026-March-13 Resolved Service Incident

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Every update Sauce Labs posted, oldest to newest, exactly as it appeared on their official status page.

  1. Resolved

    Between 14:43 and 15:11 UTC on March 13, a small subset of Real Devices (iOS and Android) became unavailable across all our data centers. After taking remedial action, the issue was identified and resolved. All services are fully operational.

  2. Resolved

    ### Dates:

    Friday, March 13th 2026, 14:43 UTC - 15:11 UTC.

    ### What happened:

    Real Devices (iOS and Android) availability gradually decreased across all data centers.

    ### Why it happened:

    A product defect was introduced resulting in a small subset of Real Devices (~10%) failing to maintain required connectivity.

    ### How we fixed it:

    Rollback to a stable version.

    ### What we are doing to prevent it from happening again:

    Improve monitoring & alerting, enhance post deployment validation.

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