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Incident detail

2026-March-10 Service Incident

Resolved incidentMajor

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  1. Investigating

    We are experiencing device unavailability in the US West 1, EU Central 1, and US East 4 data centers and have found that the issue is caused by a 3rd party service disruption. We are investigating.

  2. Resolved

    This incident has been resolved.

  3. Resolved

    ### Dates:

    Tuesday March 10th 2026, 17:52 - 23:34 UTC

    ### What happened:

    The majority of iOS devices across all regions became unavailable.

    ### Why it happened:

    Apple's ppq.apple.com app verification endpoint was down, causing internal device monitoring checks to fail, bringing devices offline.

    ### How we fixed it:

    We temporarily disabled these device monitoring checks.

    ### What we are doing to prevent it from happening again:

    Improved external monitoring to catch outages of apple’s ppq.apple.com endpoint, loosened device monitoring to not take down live iOS devices if ppq.apple.com is down.