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2026 - January - 29 Resolved Service Incident

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  1. Resolved

    Application uploads and automated tests on our virtual and real device platforms in the US West Datacenter experienced intermittent errors today between 5:43 pm (UTC) and 9:45 pm (UTC). These issues were caused by an underlying infrastructure error within our storage services. We took remedial action to stabilize the environment, and the problem has been resolved.

  2. Resolved

    ### Dates:

    Thursday, January 29th 2026, 19:30 UTC - 22:25 UTC.

    ### What happened:

    Application uploads and automated tests in the US-West-1 data center experienced intermittent errors between 5:43 pm (UTC) and 9:45 pm (UTC)

    ### Why it happened:

    Due to a high number of concurrent uploads and a temporary change to the network topology schema, the App Storage Service experienced increased connection latency and delays in acquiring connections to the backend.

    ### How we fixed it:

    App Storage Service network topology schema was restored to its original state.

    ### What we are doing to prevent it from happening again:

    We are improving monitoring, alerting and validations for the App Storage Service backend connectivity.

    We are working to implement processes to handle periods of increased load and proactively detect performance degradation to implement automated remediation and self-healing capabilities.